Insights

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AI

AI Act: does your proprietary AI make you a provider or a deployer?

The AI Act doesn't treat every company the same way: whoever puts an AI system on the market (the provider) carries much heavier obligations than whoever simply uses it inside a company (the deployer). Have company-wide ChatGPT, Claude or Copilot licenses made you one or the other? In most cases, no — but understanding which side you're on, system by system, still matters.

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Churn Prevention & Next Best Action nel mondo Energy

Il settore Energy & Utilities sta vivendo una trasformazione senza precedenti. Con oltre il 75–85% dei clienti già passati al mercato libero, il contesto competitivo è più intenso che mai: clienti più informati, più mobili e più esigenti mettono alla prova ogni giorno la capacità delle aziende di comprendere e trattenere il proprio portafoglio.

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Conversational AI Is Reshaping Pharma: Here’s How

Conversational AI is no longer just a customer service tool—it’s becoming a strategic asset in Pharma. From empowering sales reps with virtual assistants to enhancing HCP interactions and enriching CRM systems, this technology is transforming how the industry communicates and operates.

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